运输政策

Where are my orders shipped from?  

All orders are shipped from New Zealand. While a majority of orders are shipped right from our warehouse here in Auckland. In some instances, your order may be shipped from one of our stores if stock is not available in our warehouse.  

How long does shipping take? 

New Zealand Estimated Delivery 

Non-rural: 1-2 working days 

Rural: 2-4 working days 

While all of our parcels are shipped with overnight delivery, this is only targeted and not guaranteed. 

Do you ship to other countries? 

At this time, no. 

Are all parcels tracked? 

Yes. All parcels shipped are tracked. Please do not share your tracking number with others. We are not liable for any unauthorized changes made to your parcel. 

What courier provider do you use to ship my parcel? 

We use NZPost for all parcels shipped to a New Zealand address.

Do you offer Saturday or Same Day delivery?  

We do not offer these services.  

Do I have to show my ID to receive my parcel? 

As all of our parcels have an Age Restricted label on them, NZPost drivers need to verify your age when required upon delivery. If you are collecting your parcel from the depot, you must bring your ID.